1. Introduction
AskTrader.ai ("we", "our", "us") respects your privacy. This Policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
Information You Provide: - Full name - Email address - Phone number (for advisor call coordination) - Country and language preferences - Communications you send us
Information Collected Automatically: - IP address - Browser and device information - Pages viewed and time spent - UTM parameters and referral source - Email open and click tracking
We Do NOT Collect: - Financial account details - Trading account credentials - Government identification numbers - Sensitive personal information (religion, health, biometrics)
3. How We Use Information
We use your information to: - Deliver weekly market intelligence - Coordinate the verified broker advisor call - Send relevant updates about markets and AskTrader.ai - Notify you when AskTrader.ai launches - Improve our content and matching algorithms - Comply with legal obligations
6. Data Storage and Retention
- Data stored on Supabase servers in Frankfurt, EU (GDPR compliant)
- Email data stored with Resend (SOC 2 Type II compliant)
- Active subscriber data retained while subscription is active
- Unsubscribed data retained 12 months for legal compliance, then deleted
- You may request immediate deletion by emailing privacy@asktrader.ai
7. Your Rights
Depending on your jurisdiction, you have the right to: - Access your data we hold - Correct inaccurate data - Delete your data ("right to be forgotten") - Export your data (data portability) - Object to processing - Withdraw consent at any time
To exercise these rights: email privacy@asktrader.ai with your request. We respond within 30 days.
8. International Data Transfers
Our infrastructure may transfer data internationally. We use providers that ensure appropriate safeguards including Standard Contractual Clauses (SCCs).
9. Security
We implement industry-standard security: - HTTPS/TLS encryption for all data in transit - Encrypted storage at rest - Strict access controls (Row Level Security) - Regular security audits - Honeypot and rate-limiting against bots
However, no system is 100% secure. You acknowledge this inherent risk.
10. Children's Privacy
The Service is not intended for users under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
11. Changes to This Policy
Material changes will be communicated via email and website notice at least 30 days before taking effect. Continued use after changes constitutes acceptance.
12. Contact
Privacy questions or to exercise rights: - Email: privacy@asktrader.ai - Data Protection Officer (DPO): dpo@asktrader.ai
Contact: privacy@asktrader.ai
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